Shipping

1. Shipping Costs

Shipping costs and taxes are included in the total cost for customer convenience.

2. Processing Time:

Orders are typically processed within 3-5 business days after payment confirmation. Processing times will delay if payment method used is unsuccessful.

3. Estimated Delivery Times

It is important to us that we follow eco-friendly procedures as best we can. Fight & Flight Foundation use the print on demand method to ensure no material is wasted during the making of products. Due to this method, shipping will take approximately 10-15 days after production. We thank you for your patience and so does our wildlife!

4. Order Confirmation

Once your order is shipped, you will receive a confirmation email with an individual order number.

5. International Shipping

We ship products internationally. Please see 1. Shipping Costs.

6. Customs and Duties

For some international orders, please be aware that customs and duties may apply depending on your location. These charges are the responsibility of the recipient upon receiving the package.

7. Order Modifications

Once an order is placed, modifications may not be possible. Please double-check your shipping address and order details before confirming your purchase.

For any specific inquiries or assistance regarding your order, feel free to contact us at hello@fightflightfoundation.com. Your satisfaction is our priority, and we appreciate your choice to shop with Fight & Flight Foundation and help protect our amazing wildlife.

Returns

Please note that $5 from the cost of any returned item will not be refunded. This portion is saved for our partnered wildlife organizations.

Step 1: Please contact us at hello@fightflightfoundation.com within 7 days after receipt. Please include your order number. If the item is damaged, please provide clear pictures of the items you would like to return.

Step 2: We will process your request within 7 business days. Once your return/refund request is confirmed, please send the items back in their original packages with them intact. The shipping address will be provided upon confirmation via email. Any unconfirmed return or returns after 7 days of receipt will not be accepted. All returned items must be unused, unworn and unwashed. We will not accept any item worn, stained, damaged, or altered.

Step 3: A refund will be processed to the account used for original payment. Please note that we do not provide freight to collect (FTC) service to return the package, the return shipping cost will be at the customer’s expense.

Printing & Packaging

Our manufacturer uses machines and ink from the company Brother in our DTG prints, which are non-hazardous, toxin-free, biodegradable, and certified with an ECO PASSPORT by OEKO-TEX®. It follows a sustainable packaging initiative with a pledge to use only eco-friendly recycled materials.